Title: Trust in vehicle technology

Authors: Guy H. Walker; Neville A. Stanton; Paul Salmon

Addresses: Institute for Infrastructure and Environment, Heriot-Watt University, Edinburgh, EH14 4AS, UK ' School of Civil Engineering and the Environment, University of Southampton, SO17 1BJ, UK ' Centre for Human Factors and Sociotechnical Systems, University of the Sunshine Coast, Maroochydore DC, Queensland, 4558, Australia

Abstract: Driver trust has potentially important implications for how vehicle technology is used and interacted with. In this paper, it will be seen how driver trust functions and how it can be understood and manipulated by insightful vehicle design. It will review the theoretical literature to define steps that can be taken to establish trust in vehicle technology in the first place, maintain trust in the long term, and even re-establish trust that has been lost along the way. The paper presents a synthesis of the wider trust literature, integrates key trust parameters, describes practically how to measure trust, and presents a set of principles for vehicle designers to use in assessing existing design decisions and justify new ones.

Keywords: driver behaviour; driver trust; driver distrust; trust measurement; design principles; vehicle technology; vehicle design.

DOI: 10.1504/IJVD.2016.074419

International Journal of Vehicle Design, 2016 Vol.70 No.2, pp.157 - 182

Received: 30 Aug 2014
Accepted: 16 Aug 2015

Published online: 29 Jan 2016 *

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