Title: Interactivity of social media in open government imperatives: an empirical study

Authors: Mukesh Srivastava

Addresses: College of Business, University of Mary Washington, Fredericksburg, VA 22406, USA

Abstract: Modern internet and communication technologies (ICT) are the enabling technologies of the open government initiative. ICT provide new and effective ways to share information, interact with diverse constituents, and establish mutually beneficial relationships among government agencies and with other public and private organisations. A rapidly growing list of a variety of social media tools is finding application in the implementation of the open government initiative in what has come to be called government 2.0. Practical guidance, largely from federal government practitioners and industry analysts, provides lessons learned including general guidance in implementation. This paper proposes a model for the assessment of social media tools as applied to open government to evaluate the application of social media tools by federal, state, and local governments. Results are analysed by level of government, tool use as per the model and correlation of social imperatives and demographic measures.

Keywords: e-government; social media; internet; information and communications technology; ICT; open government; interactivity; information technology; government 2.0; federal government; state government; local government; social imperatives; demographic measures; performance evaluation; e-government; electronic government.

DOI: 10.1504/EG.2016.074242

Electronic Government, an International Journal, 2016 Vol.12 No.1, pp.27 - 46

Accepted: 06 Jul 2015
Published online: 19 Jan 2016 *

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