Authors: Jacques W. Brook
Addresses: Maastricht School of Management, P.O. Box 1203, 6201 BE Maastricht, The Netherlands
Abstract: This study has sought to gain insight into the issue of value co-creation with stakeholders in the context of investment in innovation within multinationals. In this qualitative study, we use an inductive approach to identify and analyse stakeholders relationships with commercially oriented corporate R&D organisations and their value perceptions with respect to the corporate innovation strategy for value co-creation. The work draws from stakeholder theory, value assessment, strategy and innovation management literature. Two case studies were developed in the telecommunications service industry in Europe. First, our findings show that a decision to address specific value perceptions of each stakeholder group based on their specific relationships with corporate R&D increased their engagement in the process of co-creating value. Second, differentiated mechanisms for value co-creation appeared to be effective, balancing diverse interests of stakeholder groups in the innovation process. Finally, the findings provide evidence of the need for firms to adopt a stakeholder-based corporate innovation strategy for value co-creation.
Keywords: innovation strategy; research and development; R&D; value co-creation; stakeholder management; value networks; innovation performance; innovation management; innovation investment; multinationals; multinational corporations; MNCs; value assessment; telecommunications services; value perceptions.
International Journal of Services Sciences, 2015 Vol.5 No.3/4, pp.220 - 241
Available online: 18 Jan 2016 *Full-text access for editors Access for subscribers Purchase this article Comment on this article