Authors: B. Bowonder, Nrupesh Mastakar, K.J. Sharma
Addresses: Tata Management Training Centre, No. 1, Mangaldas Road, Pune 411 001, India. ' Tata Management Training Centre, No. 1, Mangaldas Road, Pune 411 001, India. ' School of Business, University of Redlands, Solana Beach, California, CA 92075, USA
Abstract: Information and Communication Technology has been used traditionally by industries. ICT could help in improving governance at various levels. The paper summarises the findings of a series of ICT initiatives taken in India. The detailed case studies presented in the subsequent papers in this issue clearly shows that application of ICT could provide substantial benefit to traditional societies. The poorer sections of society could easily get access through the newer options that are available. The success of implementation of ICT projects depends on social and psychological readiness of the beneficiaries for accepting change. Another critical success factor of the ICT projects is the nature of the beneficiary involvement in the design and delivery of the proposed system.
Keywords: ICT platforms; digital convergence; e-governance; cost effective technology; gap analysis; gap paradigm; diffusion paradigm; sustainable development; electronic governance; India; information technology; communications; critical success factors; ICT adoption; ICT diffusion; developing countries; poor; rural population.
International Journal of Services Technology and Management, 2005 Vol.6 No.3/4/5, pp.225 - 240
Available online: 18 Jul 2005 *Full-text access for editors Access for subscribers Purchase this article Comment on this article