Authors: Ghazala Khan; Faiza Khan
Addresses: Department of Marketing, Monash University, Malaysia ' The Business School, University College Birmingham, UK
Abstract: The purpose of this paper is to investigate motivations to engage in eWom communication among the Muslim tourism market. Specifically the study focuses on inbound Muslim tourists to Malaysia, a top Muslim friendly holiday destination. A non-probability judgmental sampling approach was employed to collect data in two major cities in Malaysia. Exploratory and confirmatory factor analyses were conducted on the scales. Reliability and validity of the measurement scale was established through AVE, Cronbach's alpha, critical ratios and composite reliability. Similar to earlier studies, the findings of the current study indicate that the driving force among Muslim tourists to engage in eWom in the pre-purchase stages relate to convenience, risk reduction and social reassurance. Similarly they are desirous of self-enhancement and social benefits, display a concern for others and are keen to provide platform assistance in their post purchase stages. In essence Muslim tourists are not that different from non-Muslim tourists. Strategic implications and directions for future research are included.
Keywords: electronic WoM; word-of-mouth; eWom; motivation; inbound tourism; Muslims; Malaysia; Muslim tourists; convenience; risk reduction; social reassurance; self-enhancement; social benefits.
International Journal of Business and Globalisation, 2016 Vol.16 No.1, pp.22 - 37
Received: 22 Jan 2015
Accepted: 30 Apr 2015
Published online: 14 Dec 2015 *