Title: Intellectual capital in Malaysian hotel industry: a case study of Malacca

Authors: Muhammad Khalique; Shazali Abu Mansor

Addresses: Department of Business and Management Sciences, Faculty of Arts, Mirpur University of Science and Technology (MUST), Mirpur Azad Jammu and Kashmir, Pakistan ' Department of Economics, Faculty of Economics and Business, Universiti Malaysia Sarawak, 94300-Kota Samarahan, Sarawak, Malaysia

Abstract: Intellectual capital is recognised as a crucial strategic asset that provides organisations with a competitive edge and sustainable growth in a cutthroat business environment. There is an increasing comprehension that intellectual capital is critical to organisational performance, this is still an emerging area of inquiry in tourism industry in Malaysia. Therefore, this study was undertaken with the aim to demonstrate the impact of intellectual capital on the organisational performance of hotel industry operating in Malacca, Malaysia. Six components of intellectual capital were used in the study. A total of 193 individuals were involved in this study to test the proposed research hypotheses. The results of multiple regression analysis demonstrated that four out of seven research hypotheses were supported. This study will extend the understanding of the concept and applications of intellectual capital in hotel industry in Malaysia. Moreover, this study will be a milestone for the potential researchers to conduct their further studies in hotel industry.

Keywords: integrated intellectual capital model; IICM; hotel industry; SMEs; small and medium-sized enterprises; hotels; Malaysia; case study; organisational performance.

DOI: 10.1504/IJBPM.2016.073348

International Journal of Business Performance Management, 2016 Vol.17 No.1, pp.103 - 116

Received: 04 Nov 2014
Accepted: 26 Feb 2015

Published online: 30 Nov 2015 *

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