Title: Effects of organisational culture on post-implementation success of ERP systems: a case study

Authors: Yuanyuan Guo; Chaoyou Wang

Addresses: Management Science and Engineering, School of Management, Harbin Institute of Technology, 92 West Dazhi Street, Harbin, 150001, Heilongjiang, China ' Management Science and Engineering, School of Management, Harbin Institute of Technology, 92 West Dazhi Street, Harbin, 150001, Heilongjiang, China

Abstract: Organisational culture is identified as one of the significant factor that could improve enterprise resource planning (ERP) success. In spite of that, very limited studies have been conducted to examine the effects of organisational culture on ERP post-implementation success. This study attempts to explore how organisational culture affects the success of ERP systems in the post-implementation stage. A case study method was employed by interviewing 17 ERP users at all levels in four large firms in China. The case analysis suggests that group culture and hierarchical culture influence ERP post-implementation success through horizontal coordination and vertical coordination respectively, while external-oriented culture influences ERP post-implementation success through organisational learning of ERP systems. The research findings provide guidelines for the firms on how to improve ERP post-implementation success from the organisational culture perspective in order to achieve the business benefits of ERP systems.

Keywords: organisational culture; post-implementation success; enterprise resource planning; ERP implementation; case study; coordination mechanisms; organisational learning.

DOI: 10.1504/IJISCM.2015.073074

International Journal of Information Systems and Change Management, 2015 Vol.7 No.3, pp.203 - 223

Received: 04 Dec 2014
Accepted: 29 Apr 2015
Published online: 16 Nov 2015 *

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