Title: End user computing satisfaction instrument for a university website in India

Authors: Alagirisamy Kamatchi Subbiah Sukumaran

Addresses: School of Management, SASTRA University, Thanjavur 613401, India

Abstract: The study has tested the end user computing satisfaction (EUCS) instrument (Doll and Torkzadeh, 1988, 1991) among the students of a university in India which stands culturally apart from other countries. Though the instrument had been tested widely as reported in the previous literature, McHaney et al. (2002) argued for retesting the EUCS instrument in different environments. The present study offers certain suggestions for modification in the instrument to strive for a better goodness of fit and for that purpose makes an attempt for an exploratory factor analysis of the EUCS model. The important factors responsible for the end user satisfaction in the usage of the university website are identified.

Keywords: university websites; end user computing; end user satisfaction; EUCS; confirmatory factor analysis; India; higher education; model goodness of fit.

DOI: 10.1504/IJBIS.2015.072744

International Journal of Business Information Systems, 2015 Vol.20 No.4, pp.496 - 508

Received: 31 May 2014
Accepted: 02 Aug 2014
Published online: 28 Oct 2015 *

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