Title: Electronic content management systems support highly integrated business processes

Authors: Noreen Izza Arshad; Mazlina Mehat; Mohamed Imran Mohamed Ariff

Addresses: Computer and Information Sciences Department, Universiti Teknologi PETRONAS, 31750, Bandar Seri Iskandar, Tronoh, Perak, Malaysia ' Computer and Information Sciences Department, Universiti Teknologi PETRONAS, 31750, Bandar Seri Iskandar, Tronoh, Perak, Malaysia ' Faculty of Computer and Mathematical Sciences (FSKM), Universiti Teknologi MARA, Kampus Tapah, 35400 Tapah Road, Perak, Malaysia

Abstract: The main objective of this study is to understand and explain how large organisations that employ highly integrated business processes could use ECMS to support work operations. Consequently, empirical investigations using a qualitative research design were conducted in a large organisation. Concepts from Orlikowski's (2000) practice lens theory are used as a lens through which qualitative data are collected, interpreted and explained. Based on the empirical evidence, it is learnt that with basic ECMS functionalities, ECM technologies are most beneficial to be used for information sharing among integrated business units. In this paper, a guideline on how these types of organisations could use ECMS for sharing information to support integrated process structure is given. Business and IT managers could use this guideline as a reference to optimise the usage of ECMS in supporting their businesses, or resolve any issues related to underutilisation of these kinds of technologies.

Keywords: enterprise content management systems; ECMS; information sharing; business process integration; online content management.

DOI: 10.1504/IJBIS.2015.072254

International Journal of Business Information Systems, 2015 Vol.20 No.3, pp.362 - 381

Available online: 06 Oct 2015 *

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