Title: Lean organisational culture - development and testing of a measurement tool

Authors: István Jenei; Andrea Toarniczky; Dávid Losonci; Noémi Imre

Addresses: Department of Logistics and Supply Chain Management, Corvinus University of Budapest, Vállalatgazdaságtan Intézet, Fővám tér 8., 1093, Budapest, Hungary ' Department of Organizational Behaviour, Corvinus University of Budapest, Vezetéstudományi Intézet, Fővám tér 8., 1093, Budapest, Hungary ' Department of Logistics and Supply Chain Management, Corvinus University of Budapest, Vállalatgazdaságtan Intézet, Fővám tér 8., 1093, Budapest, Hungary ' GRID CEE Tanácsadó Zrt. (Consulting Firm), 1012 Budapest, Attila út 115, Hungary

Abstract: Lean management has great potential for coping with the ever-growing economic challenges faced by healthcare systems in most developed countries. Although many authors emphasise cultural change as a prerequisite for successful lean transformation in all sectors, there has been little effort to develop a tool that measures actual organisational culture relative to the 'ideal' culture for supporting lean management. In this paper, we describe the development of a new measurement tool that aims to assess the lean features of organisational culture. A new questionnaire was used to conduct the research at an outpatient clinic. The results suggest that further refinement of the questionnaire, namely changes in wording and addition of explanatory examples, is required. If validated, the modified questionnaire could be useful in organisations in which members have basic knowledge of lean management tools and principles.

Keywords: lean management; organisational culture; questionnaire; survey; healthcare management; outpatient clinics; measurement tools.

DOI: 10.1504/EJCCM.2014.071961

European Journal of Cross-Cultural Competence and Management, 2014 Vol.3 No.3/4, pp.257 - 278

Accepted: 12 Mar 2014
Published online: 25 Sep 2015 *

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