Title: Critical success factors of knowledge management: modelling and comparison using various techniques

Authors: Sanjay Kumar; Vinay Singh; Abid Haleem

Addresses: Department of Mechanical Engineering, International Institute of Technology and Management, Murthal-131039, Hayana, India ' Department of Mechanical Engineering, Akido College of Engineering, 6 KM Mile Stone, Bahadurgarh, Jhajjar Road, Vill, Lowakhurd, Bahadurgarh – 124507, Haryana, India ' Department of Mechanical Engineering, Faculty of Engineering and Technology, Jamia Millia Islamia University, New Delhi-110025, Delhi, India

Abstract: Knowledge management (KM) has been increasingly recognised as an emerging field of research in the last few years. The present paper addresses the need of exploring the field of knowledge management. The study presented is an attempt towards identifying important critical success factors (CSFs) of knowledge management relevant to the Indian industry. Literature review and subsequent brainstorming sessions with experts (both from academia and industry) have suggested six most important CSFs. An interpretive structural modelling (ISM)-based model has been presented on these identified CSF. Further, these CSFs have been classified using MICMAC analysis. Contextual relationships among CSFs have also been established using experts' opinions. This paper may help researcher and practicing managers to understand interaction among these CSFs and its overall effect on successful KM implementation. Further, this understanding may be helpful in framing the policies and strategies to manage KM processes and activities.

Keywords: analytical hierarchy process; AHP; brainstorming; critical success factors; CSFs; interpretive structural modelling; ISM; knowledge management; literature review; MICMAC analysis; India.

DOI: 10.1504/IJISE.2015.071508

International Journal of Industrial and Systems Engineering, 2015 Vol.21 No.2, pp.180 - 206

Received: 21 Aug 2013
Accepted: 22 Feb 2014
Published online: 31 Aug 2015 *

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