Title: Knowledge management, innovation competency and organisational performance: a study of knowledge-intensive organisations in the IT industry

Authors: Fabio Miguel Junges; Claudio Reis Gonçalo; Ivan Lapuente Garrido; Gabriela Gonçalves Silveira Fiates

Addresses: Vale do Rio dos Sinos University (UNISINOS), Carlos Lanzer St., 277 – 93415-630, Novo Hamburgo, Rio Grande do Sul, Brazil ' Vale do Itajaí University (UNIVALI), Uruguai St., 458 – 88302-202, Itajaí - Santa Catarina, Brazil ' Vale do Rio dos Sinos University (UNISINOS), Coronel Feijó St., 411/701 – 90520-060, Porto Alegre, Rio Grande do Sul, Brazil ' Federal University of Santa Catarina (UFSC), Das Azaleias St., 1023 – 88045-580, Florianópolis, Santa Catarina, Brazil

Abstract: This study investigates the relationships between knowledge management, innovation competency and organisational performance. Although there is not yet consensus on how knowledge management influences organisational performance, empirical evidence shows it does and innovation competency has been identified as a strategic promoter of this interaction. The major theoretical contribution of this study is to suggest that knowledge management can be seen from two perspectives, external business relationships and internal structures, and performance can be seen in terms of both internal and external dimensions. Results indicated that innovation competency positively influences organisational performance and organisational knowledge management influences innovation competency positively.

Keywords: knowledge management; learning; innovation competency; organisational performance; knowledge-intensive business services; KIBS; IT industry; information technology.

DOI: 10.1504/IJIL.2015.070867

International Journal of Innovation and Learning, 2015 Vol.18 No.2, pp.198 - 221

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 16 Jul 2015 *

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