Title: To overcome the challenges thrown by globalisation by benchmarking with a special reference to banking sector - a case study

Authors: Ajay K. Garg; Parneet K. Sandhu

Addresses: Fairleigh Dickinson University, 842 Cambie Street, Vancouver, BC, V6B 2P6, Canada ' Fairleigh Dickinson University, 842 Cambie Street, Vancouver, BC, V6B 2P6, Canada

Abstract: The quality tools and practices are important considerations for the development of any industry. The growing need of competitiveness vis-à-vis global standards has forced the banking sector to undergo rapid technological and structural changes. The banking sector reforms have provided the necessary platform for restructuring the banks to enhance productivity and profitability. The private participation, prospect and referral management, to understand client profile, continuous portfolio review, adoption of better technology, restructuring of stressed assets, diversification and launch of new products are few banking practices adopted by many international banks. This article identifies various measures to bridge the gap between current performance levels and the potential of banking sector in developing countries like India. The impact on financial institutions, liquidity, exports and financial markets has been the focal point in this study. The solution to overcome this impact through certain benchmark practices adopted by global banks has been analysed.

Keywords: globalisation; economic slowdown; client profiles; continuous portfolio review; diversification; new products; right sizing; benchmarking; bank restructuring; business intelligence; corporate governance; rural banking; disparities; redeployment; banking industry; case study; banking reforms; developing countries; India; financial institutions; liquidity; exports; financial markets.

DOI: 10.1504/IJPMB.2015.070816

International Journal of Process Management and Benchmarking, 2015 Vol.5 No.3, pp.280 - 297

Received: 14 Aug 2014
Accepted: 11 Sep 2014
Published online: 28 Jul 2015 *

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