Title: The impact of employee satisfaction on employee intention to leave: a case study analysis

Authors: Lai Wan Hooi; Pang Yoon Leong

Addresses: Nottingham University Business School Malaysia, The University of Nottingham, Malaysia ' Wawasan Open University, Georgetown, Penang, Malaysia

Abstract: The purpose of this paper is to investigate and determine the root causes of employee dissatisfaction that lead to high employee turnover at Company ABT. The study focuses on four factors - job satisfaction, compensation, working environment and communication to determine employee intention to leave. Data was obtained from 52 respondents out of a population of 100 respondents. This study found that the key predictors of employee turnover intention in Company ABT are job satisfaction and compensation while management and superiors are the main determinants of employee satisfaction.

Keywords: employee dissatisfaction; job satisfaction; compensation; working environment; communication; employee satisfaction; intention to leave; case study; intention to quit; employee turnover.

DOI: 10.1504/JIBED.2015.070805

Journal for International Business and Entrepreneurship Development, 2015 Vol.8 No.3, pp.281 - 299

Received: 27 May 2014
Accepted: 13 Dec 2014

Published online: 24 Jul 2015 *

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