Title: Facets and outcomes of healthcare service innovation: a study of catholic service providers in Northern Portugal

Authors: Carla Susana Marques; Carlos Peixeira Marques; Fernanda Nogueira; Chris Gerry; Sónia Andrade

Addresses: Department of Economics, Sociology and Management University of Trás-os-Montes e Alto Douro, Quinta de Prados, 5001-801, Villa Real, Portugal ' Department of Economics, Sociology and Management University of Trás-os-Montes e Alto Douro, Quinta de Prados, 5001-801, Villa Real, Portugal ' School of Social and Political Sciences, University of Lisbon, Pólo Universitário do Alto da Ajuda, Rua Almerindo Lessa, 1300-663 Lisboa, Portugal ' Department of Economics, Sociology and Management University of Trás-os-Montes e Alto Douro, Quinta de Prados, 5000-801, Vila Real, Portugal ' Santa Casa da Misericórdia de Ribeira de Pena, Lugar do Cavalinho, 4870-150 Ribeira de Pena, Portugal

Abstract: The aim of this study was to promote a better understanding of the factors influencing innovation in the provision of health services by branches of the Catholic church's 'Sacred House of Mercy' (Santa Casa de Misericórdia) operating in Portugal, and to determine the effects of innovation on the performance of individual staff and the local organisations as a whole. The chosen method for data collection was the questionnaire survey. The unit of analysis is constituted by the staff of Misericórdias in the North of Portugal that provide health services. To evaluate the relationship between innovation and performance, recourse was made to a structural equation model and AMOS 20 software. The results of the study suggest that the Misericórdias analysed display innovative behaviour that contributes positively to individual employee satisfaction, team spirit and overall organisational performance. The study provided a better understanding of the factors that influence innovation in this type of not-for-profit organisations.

Keywords: service innovation; team spirit; employee satisfaction; organisational performance; healthcare provision; Portugal; healthcare services; Catholic church; structural equation modelling; SEM; not-for-profit organisations.

DOI: 10.1504/IJIL.2015.070243

International Journal of Innovation and Learning, 2015 Vol.18 No.1, pp.23 - 44

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 18 Jun 2015 *

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