Title: Emerging trends in cost of quality practices: an overview

Authors: Sanjay G. Mantri; Santosh B. Jaju

Addresses: Department of Mechanical Engineering, M.S. Bidve Engineering College, P.O. Box 112, Barshi Road, Latur-413512, Maharashtra, India ' Department of Mechanical Engineering, G.H. Raisoni College of Engineering, CRPF Gate No. 3, Digdoh Hills, Hingna Road, Nagpur, Maharashtra, India

Abstract: Cost of quality practices, an invariable element of quality management is getting increasing attention across the broad spectrum of organisations globally. Simultaneously there is continuous advancement in manufacturing and allied activities in business environment. Initial development of quality cost methodology dates back to 1960s, which is tracked by many researchers and presented the finding in the form of review papers. However, recently, owing to the increasing use of advanced technologies, supported by use of computers, information technology infrastructure, innovative methodologies for problem solving in business functions are having a great impact on the ways in which quality cost practices are used. The present article focuses on emergence of new trends in cost of quality practices in tandem with advancement in technology by reviewing the published literature. In addition, a general framework for quality cost management system (QCMS) is proposed and the interaction of QCMS with other organisational elements is illustrated.

Keywords: cost of quality; COQ; quality cost management systems; QCMS; emerging trends; advanced manufacturing; quality management.

DOI: 10.1504/IJPQM.2015.069638

International Journal of Productivity and Quality Management, 2015 Vol.15 No.4, pp.469 - 485

Published online: 29 May 2015 *

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