Title: Investigating knowledge sharing behaviour on virtual community members: integration of technological, individual and contextual factors

Authors: Achmad Nizar Hidayanto; Arieffender Limupa; Kasiyah M. Junus; Nur Fitriah Ayuning Budi

Addresses: Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia

Abstract: Knowledge contributing behaviour as well as knowledge collecting behaviour is essential and necessary in optimising knowledge sharing behaviour. By integrating social cognitive theory (SCT) model and IS success model theory, this research identified and analysed three dimensions of influential factors of knowledge sharing behaviour, namely individual factors, technological factors and contextual factors. Data were collected from virtual community members of information technology in Indonesia and subsequently analysed by using partial least squares (PLS) method. The result showed that the information quality, the norm of reciprocity, the expectation outcomes, the enjoyment in helping others and the interpersonal trust have significant influence in knowledge sharing behaviour. In addition, the result also concluded that knowledge contributing behaviour and knowledge utilisation are particularly important for community promotion activities.

Keywords: contextual factors; information systems; IS success model; individual factors; technological factors; information quality; knowledge sharing behaviour; partial least squares; PLS; service quality; social cognitive theory; SCT model; system quality; virtual communities; online communities; web based communities; Indonesia; reciprocity; expectation outcomes; helping others; interpersonal trust; knowledge contributing behaviour; knowledge utilisation.

DOI: 10.1504/IJBIS.2015.069430

International Journal of Business Information Systems, 2015 Vol.19 No.2, pp.180 - 204

Received: 18 Feb 2014
Accepted: 23 Mar 2014
Published online: 16 May 2015 *

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