Title: Synthesising hospital information system critical success factors in Indonesia

Authors: Putu Wuri Handayani; Puspa Indahati Sandhyaduhita; Achmad Nizar Hidayanto; Ave Adriana Pinem; Haya Rizqi Fajrina

Addresses: Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia

Abstract: The health issue today is becoming one of the biggest challenges in Indonesia since the Indonesian Government started the Universal Health Coverage programme in the early 2014. In order to support the programme, hospitals should be equipped with a hospital information system (HIS). This research is aimed at synthesising the critical success factors (CSFs) in implementing HIS in hospitals in Indonesia. This quantitative study is using survey and accordingly distributing questionnaires to the Directorate of the Referral Health Effort of the Ministry of Health, three high rank officials of the Hospital Accreditation Commission, 27 high level management officers of two public central hospitals, two public district general hospitals, nine private hospitals and two academicians of public health and computer science. The study shows the top three CFSs of HIS implementation are, in sequence, top management commitment, thorough communication process, and good project management. Also, eight additional CSFs are proposed for future work.

Keywords: critical success factors; CSFs; hospital information systems; HIS; Indonesia; public hospitals; private hospitals; healthcare technology; top management commitment; communication; project management.

DOI: 10.1504/IJMED.2014.069172

International Journal of Management and Enterprise Development, 2014 Vol.13 No.3/4, pp.261 - 277

Received: 16 Aug 2014
Accepted: 14 Feb 2015

Published online: 29 Apr 2015 *

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