Title: Analysis of strategic and organisational factors of mobile government by using fuzzy approach

Authors: Mehrafarin Bakhshimazdeh; Mohammad Alikhasi

Addresses: Department of Management, College of Management and Accounting, University of Sistan and Baluchestan, P.O. Box 987-98155, Sistan and Baluchestan, Iran ' Department of Management, College of Economy, Management and Accounting, University of Yazd, P.O. Box 89195-741, Yazd, Iran

Abstract: Recent advances in wireless and mobile communications infrastructure are enabling governments to deliver and manage services to citizen efficiently and economically and have transformed their services. Effectiveness and benefits of mobile phone technologies appeared more than expected. Mobile government provides this ability to governments. This paper presents the analysis (identification and ranking) of strategic and organisational factors of mobile government by using fuzzy approach. The data was analysed using fuzzy Delphi method (to identification) and fuzzy AHP (to ranking the identified factors). The results indicated that organisational factor has a higher priority than strategic factors.

Keywords: mobile government; m-government; organisational factors; strategic factors; fuzzy Delphi; fuzzy AHP; analytical hierarchy process; FAHP; mobile phones; cell phones.

DOI: 10.1504/IJBIS.2015.069068

International Journal of Business Information Systems, 2015 Vol.19 No.1, pp.119 - 138

Available online: 13 Apr 2015 *

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