Title: Perceptions and interpretations of benign situations: a study of organisational conflict using a dual-task method

Authors: Michael Workman

Addresses: Florida Institute of Technology, 150 West University Blvd., Melbourne, FL 32901, USA

Abstract: Organisational conflicts have been the topic of much study. However, even with this research and literature, as well as institutionalised human resource policies outlining professionalism and proper employee conduct, team-building activities, negotiation training, retreats, workshops, and conflict resolution interventions - conflicts continue to be an intransigent source of organisational dysfunction and failures. We developed a dual task test to investigate personality constructs, perceptions of others, and climate of incivility on conflicts. We found that certain personality characteristics led to more negative perceptions of benign situations and higher perceptions of incivility. Moreover, negative perceptions of benign situations and high perceptions of incivility led to more frequent organisational conflicts.

Keywords: incivility; dual-task method; perception of others; situational interpretation; benign situations; organisational conflict; organisational dysfunction; organisational failure; personality constructs; civil behaviour.

DOI: 10.1504/IJBE.2015.069009

International Journal of Business Environment, 2015 Vol.7 No.2, pp.119 - 136

Received: 23 Jun 2014
Accepted: 15 Aug 2014

Published online: 24 Apr 2015 *

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