Title: The use of statistical process control techniques in the web application products

Authors: Fikri Dweiri; Sharfuddin Ahmed Khan; Muhammad Shamsuzzaman

Addresses: Industrial Engineering and Management Department, University of Sharjah, P.O. Box 27272, Sharjah, UAE ' Industrial Engineering and Management Department, College of Engineering, University of Sharjah, P.O. Box 27272, Sharjah, UAE ' Industrial Engineering and Management Department, College of Engineering, University of Sharjah, P.O. Box 27272, Sharjah, UAE

Abstract: The fast development and use of IT and customer interactive websites has created great opportunities for enterprises involved in developing web application product in project-oriented environment. Many projects fail due to lack of clear identification of customer requirements, and lack of control of defects, especially when the defects have different weights according to their severity (effects) on the acceptance of the products. In this paper, we will firstly classify the severity of defects, secondly define the sign-off criteria for web-based application, and finally, determine whether the process is in statistical control using the demerits chart (U-chart), process capability analysis and fish bone diagram.

Keywords: quality control; ceramics tiles; convexity defects; defect reduction; design of experiments; DOE; factorial analysis; statistical process control; SPC; web applications; demerit control charts; U-charts; process capability analysis; fish bone diagram.

DOI: 10.1504/IJISE.2015.068998

International Journal of Industrial and Systems Engineering, 2015 Vol.20 No.1, pp.69 - 83

Available online: 24 Apr 2015 *

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