Title: Research on time-management skills of employees in the process of creating value for the customer

Authors: Anna Pluta; Grażyna Paulina Wójcik

Addresses: Department of Organization and Management, Faculty of Economics and Management, University of Szczecin, Poland ' Department of Production Engineering, Faculty of Organisation and Production Engineering, Warsaw University of Life Sciences (SGGW), Poland

Abstract: The purpose of this article is to find out whether time management skills can have an impact on creating value for the customer. The basis for the deliberations conducted in the article is an analysis of literature and the results of our own research regarding future Polish workers. The presented considerations and the results of the study indicate that time management skills can affect the chain of dependence that is shaping value. In order to provide value to the customer, organisations should not forget about the employees and the skills they possess, especially those related to the rational management of time. This article focuses mainly on Poland and Polish organisations; however issues discussed also apply to other nationalities.

Keywords: time management skills; value for the customer; Generation Y; employee requirements; value creation; Poland.

DOI: 10.1504/IJBPM.2015.068735

International Journal of Business Performance Management, 2015 Vol.16 No.2/3, pp.246 - 261

Received: 15 May 2014
Accepted: 16 Jan 2015

Published online: 09 Apr 2015 *

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