Title: Mobile technologies enabling collaborative services management

Authors: Iryna Ivanochko; Oksana Urikova; Michal Greguš

Addresses: Lviv Polytechnic National University, 12, S. Bandery Str., Lviv, 79013, Ukraine ' Lviv Polytechnic National University, 12, S. Bandery Str., Lviv, 79013, Ukraine ' Department of Information Systems, Faculty of Management, Comenius University in Bratislava, Bratislava, Slovakia

Abstract: Business environment becomes harder and faster and needs more sophisticated technologies to enable simultaneous brainstorming, which means for collaboration team members more travelling and therefore increase in time and money. Besides, the massive development of the mobile technologies has been influencing extensively inter/intra enterprise collaborations. Accordingly, we attempt in this research to expose the implication of mobile technologies in organisations, especially for collaborative service management. Hence, we illustrate in our paper various benefits of using mobile technologies by companies. We also outline the different strategies of companies to use these technologies for better intra/inter collaborations. And, we conclude our paper with the suggestions of further developments in mobile applications for more efficient collaboration by the enterprises.

Keywords: collaborative services; service management; mobile collaboration technologies; MCTs; mobile technology.

DOI: 10.1504/IJSEM.2014.068261

International Journal of Services, Economics and Management, 2014 Vol.6 No.4, pp.310 - 326

Received: 10 Jun 2014
Accepted: 12 Sep 2014

Published online: 25 Mar 2015 *

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