Title: Transforming the e-learning platform through its critical success factors

Authors: Puja Singhal; Vandana Sehgal; Vipul Singh

Addresses: Amity College of Commerce and Finance, Amity University, Sector 125, Noida, UP, India ' Pearson Education, New Delhi, India ' Jagannanth International Management School, New Delhi, India

Abstract: E-learning is emerging as the new paradigm of education dissemination and it is predicted that e-learning will change the way people learn in this century. This study developed an integrated model with four dimensions: Computer Self-Efficacy (CSE), pedagogy, e-learning system service quality and institutional support. Factor analysis was used to assess the dimensionality and uniqueness of the variables. The proposed model was tested by the use of multiple regression analysis. The results show that how institutions can enhance learner satisfaction by adopting innovative models to further strengthen their e-learning implementation. And how the different platforms can leverage and learn from the strengths of each other as the traditional boundaries between formal and informal education systems are gradually diminishing and online learning via social media is deeply impacting learning worldwide.

Keywords: e-learning; critical success factors; CSFs; learner satisfaction; electronic learning; online learning; social media; computer self-efficacy; pedagogy; service quality; institutional support.

DOI: 10.1504/IJIIM.2014.067928

International Journal of Intercultural Information Management, 2014 Vol.4 No.4, pp.197 - 215

Received: 03 Mar 2014
Accepted: 05 Nov 2014
Published online: 09 May 2015 *

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