Title: Integrate DLDDC into DFSS for reducing variations in programme delivery

Authors: Shirley Mo-ching Yeung

Addresses: Supply Chain Management Department, Hang Seng Management College, Hang Shin Lane, Siu Lek Yuen, New Territories, Hong Kong

Abstract: The purpose of this paper is to explore how design for Six Sigma (DFSS) can be extended into a determine, link, define, design, and communicate (DLDDC) to align mission and requirements of programme accreditation body with curriculum design to increase consistency and reduce variations in programme delivery. The paper summarises the literatures on mission and strategic planning of business schools and guidelines of local programme accreditation bodies in the past 10 years with the basic concepts of Six Sigma to illustrate the design process of curriculum via the use of a timely case study to help undergraduate students develop knowledge and skills at qualifications framework (QF) level 5 in Hong Kong. Parameters for a crossdisciplinary case study on quality management module have been well defined to help achieve the intended module learning outcomes compared with traditional lectures, and time in delivery can then be minimised with value added.

Keywords: DFSS; design for six sigma; DLDDC; determine link define design communicate; qualifications framework; variation reduction; educational programmes; curriculum design; programme delivery; strategic planning; business schools; local programme accreditation; undergraduate students; Hong Kong; case study; quality management; learning outcomes; quality education; higher education.

DOI: 10.1504/IJSSCA.2014.067542

International Journal of Six Sigma and Competitive Advantage, 2014 Vol.8 No.3/4, pp.203 - 226

Received: 15 Jan 2014
Accepted: 15 Aug 2014
Published online: 19 Feb 2015 *

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