Title: Fuzzy AHP models for the evaluation of IT capability, data quality, knowledge management systems implementation and data security dimensions

Authors: Ali Asghar Anvary Rostamy; Davood Khosroanjom; Ali Niknafs; Amin Anvary Rostamy

Addresses: Faculty of Management and Economics, Tarbiat Modares University (TMU), P.O. Box 14115-111, Jalal Ale Ahmad Highway, Tehran, Iran ' Department of IT Management, Islamic Azad University of Piranshahr, West Azarbayjan Province, Kamarbandi Street, Piranshahr City, P.O. Box 57816-36163, Iran ' Department of Cyber Crime Fighting, IRI Police University (IRIPU), Police University, West Hemmat Highway, after Olympic Village, Tehran, Iran ' Department of Software Engineering, Amir Kabir University of Technology (AKUT), 424 Hafez Ave, Tehran, P.O. Box 15875-4413, Iran

Abstract: Identifying appropriate decision making methods shapes one of major concerns of IT managers. What intensify its criticality in the IT field are uncertainty, vagueness, specialty intensiveness, and variety of criteria and alternatives. In order to handle uncertainty and vagueness in multi-criteria decision-making IT problems based on expert opinions, fuzzy analytical hierarchy process (FAHP) is applied. This paper provides a good insight into the use of FAHP in the evaluation of various dimensions of IT capabilities, data quality, knowledge management systems implementation and databases security. The findings indicate the priority of human resource, intrinsic criteria of data, communication technology, and integrity among various criteria. It means that human resource is the most important organisational IT capability criterion, intrinsic criteria of data is the most critical criterion of data quality, communication technology is the most important criterion of knowledge management implementation, and integrity is the most significant functionality in database security analysis.

Keywords: fuzzy AHP; FAHP; analytical hierarchy process; information technology capability; data quality; data security; knowledge management; system implementation; uncertainty; vagueness; multicriteria decision making; IT MCDM; databases; human resources; communications technology; data integrity; data intrinsic criteria.

DOI: 10.1504/IJOR.2015.067344

International Journal of Operational Research, 2015 Vol.22 No.2, pp.194 - 215

Published online: 09 May 2015 *

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