Title: Recruitment, selection, training and performance evaluation at the Portuguese Public Safety Police - repercussions on work satisfaction, motivation and performance

Authors: Mário José Maia Moreira; Carolina Feliciana Machado

Addresses: Portuguese Public Safety Police (PSP), Polícia de Segurança Pública, Direção Nacional, Largo da Penha de França, No. 1, 1170-298 Lisboa, Portugal ' School of Economics and Management, University of Minho, Campus Gualtar, 4710-057 Braga, Portugal

Abstract: The study approaches theoretical contributes on recruiting, selecting, training and performance evaluation processes, as well as work satisfaction, work motivation and stress. Empirical study diagnoses these processes considering the perceptions of Portuguese National Police [Polícia de Segurança Pública (PSP)] professionals, as well as their motivation and satisfaction levels, main stress sources and repercussions on performance. Quantitative methodology was chosen. The evaluation protocol included measuring scales for stress sources, satisfaction with life, organisational commitment and perception on human resources (HR) processes. Analysis procedures included descriptive statistics, univariable and multivariable comparative analysis and regression analysis. The sample consisted of 146 professionals from six police stations. The analysis led to concluding on the need to perform changes on the human resources management (HRM) processes. Satisfaction with life and organisational commitment relate amongst themselves and inversely with stress sources, with all correlations being affected by demographic variables and by constraints derived from professional activity.

Keywords: HRM; human resource management; employee recruitment; employee selection; employee training; performance evaluation; job satisfaction; work motivation; stress; performance; Portugal; Portuguese Public Safety Police; PSP; organisational commitment.

DOI: 10.1504/IJMTM.2014.066704

International Journal of Manufacturing Technology and Management, 2014 Vol.28 No.4/5/6, pp.275 - 305

Received: 23 Dec 2013
Accepted: 04 Jul 2014

Published online: 01 Jan 2015 *

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