Title: Performance appraisal: the development of a multi-criteria management tool based on Erdogan's model

Authors: Fabio De Felice; Antonella Petrillo; Michele Tricarico

Addresses: University of Cassino and Southern Lazio, G. Di Biasio street, 43, 03043 Cassino, Italy ' University of Naples 'Parthenope', Centro Direzionale, Isola C4, 80143 Napoli, Italy ' Ministero delle politiche agricole alimentari e forestali, Via XX Settembre, 20, 00187 Roma, Italy

Abstract: An organisation's performance depended on its people and their competencies. Performance appraisal represents the most important factor in human resource management, as well as in the strategic management. This article proposes a reference model to assess performance of human resource for the supervision and management of horse racing in the appraisal context. The present paper uses Erdogan's model and analytic hierarchy process (AHP), a research method to support rational decision-making on several qualitative factors, to evaluate human performances and provides a way to rank the alternatives of the problem by deriving priorities. The proposed model can be used for all of the assessment processes while the decision of the criteria and sub criteria can be changed in accordance to the management agreement.

Keywords: Erdogan's model; AHP; analytical hierarchy process; decision support systems; DSS; performance evaluation; multicriteria management tools; human resource management; HRM; horse racing management; horse racing supervision; human performance.

DOI: 10.1504/IJSCOM.2014.066492

International Journal of Service and Computing Oriented Manufacturing, 2014 Vol.1 No.4, pp.307 - 322

Received: 09 Mar 2014
Accepted: 24 Jul 2014
Published online: 31 Dec 2014 *

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