Title: Designing dynamic performance management systems to foster SME competitiveness according to a sustainable development perspective: empirical evidences from a case-study

Authors: Carmine Bianchi; Federico Cosenz; Milica Marinković

Addresses: Department of European Studies and International Integration, University of Palermo, Via Ugo Antonio Amico 2-4, 90134, Palermo, Italy ' Department of European Studies and International Integration, University of Palermo, Via Ugo Antonio Amico 2-4, 90134, Palermo, Italy ' Department of European Studies and International Integration, University of Palermo, Via Ugo Antonio Amico 2-4, 90134, Palermo, Italy

Abstract: The role of performance management (PM) systems has become crucial for steering small-medium enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with system dynamics (SD) modelling. This paper shows how to design and use a dynamic performance management (DPM) approach to assess and support SMEs competitiveness according to a sustainable development perspective. The emerging framework is applied to a real case of an Italian small business to analyse the empirical effectiveness of the approach hereby suggested.

Keywords: small and medium-sized enterprises; SMEs; performance management; performance measurement; SME competitiveness; strategy; strategic learning processes; system dynamics; modelling; sustainable development; case study; viral media company; Italy; sustainability.

DOI: 10.1504/IJBPM.2015.066042

International Journal of Business Performance Management, 2015 Vol.16 No.1, pp.84 - 108

Received: 04 Jan 2014
Accepted: 26 Aug 2014

Published online: 07 Nov 2014 *

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