Title: A study of employees' views of strategic information systems in Iranian banks: the case of internet banking

Authors: Mandana Farzaneh; Fatemeh Najafloo; Hatef Rasouli

Addresses: Graduate School of Management and Economics, Sharif University of Technology, Tehran, Iran ' Department of Information Technology Management, School of Management, University of Tehran, Tehran, Iran ' Department of Information Technology Management, School of Management, University of Tehran, Tehran, Iran

Abstract: Internet banking is a tool to achieve competitive advantage and its usage has been spreading rapidly in recent years. This paper strives to identify a comprehensive study of the major internet banking quality measurements, which covers a wide range of literature relevant to international papers and scholars and then evaluate them through using a precise method, Shannon entropy. At the last stage the validated criteria were exploited to survey in Iranian banks. The empirical research consists of a quantitative study of internet banking by a sample of employees in two banks of Iran. In this regard, the raised question is about whether or not the internet banking is a strategic information system according to the investigation of bank employees' viewpoints. Such research considerably would be put into practice by professionals in the banking industry in order to determine the strategic role of internet banking. The intention has been to provide the information system managers with a set of practical indicators in order to help them evaluate internet banking based on the deeply studied indicators of internet banking service quality measurement. Discussions and concluding remarks as well as the results are provided at the end of the paper.

Keywords: internet banking; strategic information systems; quality measurement; Shannon entropy; empirical research; employee perceptions; Iran; bank employees; online banking; e-banking; electronic banking.

DOI: 10.1504/IJICT.2015.065988

International Journal of Information and Communication Technology, 2015 Vol.7 No.1, pp.52 - 72

Received: 05 Feb 2013
Accepted: 12 Dec 2013

Published online: 17 Nov 2014 *

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