Authors: Chien-Hsing Wu; Shu-Chen Kao; Ying-Yi Wu
Addresses: Department of Information Management, National University of Kaohsiung, 700, Kaohsiung University Rd., Nanzih District, 811, Kaohsiung, Taiwan ' Department of Information Management, Kun Shan University, 949, Dawan Rd., YungKung, 71003, Tainan, Taiwan ' Institute of Management and Business, National University of Kaohsiung, 700, Kaohsiung University Rd., Nanzih District, 811, Kaohsiung, Taiwan
Abstract: Interaction in an environment mediated by information and communication technology (ICT) has been developing its own characteristics that are linked to social exchange behaviour; these characteristics help explain preferences in culture, leadership and information, and communication technology adoption. Based on the input-process-output model, the current study statistically examines the effects of culture, technology, and leadership on both ICT-mediated interaction and team performance for the financial service industry. Main research findings indicate that: (1) collectivist culture reveals a gap that decreases team performance, and this gap may be reduced by increasing team interaction within the ICT-mediated communication environment; (2) team members are more unlikely to be tied in synchronous technology (e.g., electronic conference), and are likely to arrange interactive time to respond to queries independently; and (3) the team leader is more likely in favour of both task- and human-oriented behaviours to improve team interaction. Discussion and implications are also addressed.
Keywords: ICT mediated environments; information and communications technology; information technology; culture; leadership behaviour; team interaction; input-process-output model; teamwork; team performance; financial services.
International Journal of Information Technology and Management, 2014 Vol.13 No.4, pp.324 - 350
Accepted: 04 Sep 2013
Published online: 31 Oct 2014 *