Title: Exploring information system evaluation in Indian manufacturing sector

Authors: Khushdeep Dharni

Addresses: School of Business Studies, Punjab Agricultural University, Ludhiana, 141004, India

Abstract: The present paper is an attempt to explore the IS evaluation in Indian manufacturing sector. It aims to find out the major dimensions for the evaluation of IS by the users and organisations. The results of the study are based on the primary data collected from 840 users taken from 70 large and medium manufacturing organisations using survey method. The results indicate that negligible IS evaluation was undertaken at the organisation level and the evaluation methodologies were technical in nature. Seven factors from user-based IS evaluation were deducted using factor analysis. No significant variation was found across these factors across different functional areas while significant differences were observed across different levels of management. The findings of the study carry value for the IS managers and vendors dealing with Indian manufacturing sector and provide a glimpse of the state of IS evaluation in India. The present study is an attempt to explore the IS evaluation in India, a relatively unexplored field till date, hence, provides valuable insights regarding the status of IS evaluation in Indian manufacturing sector. It will help in filling the existing IS research gaps in the context of India, an emerging market for IS/IT applications.

Keywords: information systems; IS evaluation; user evaluation; India; manufacturing industry.

DOI: 10.1504/IJBIS.2014.065564

International Journal of Business Information Systems, 2014 Vol.17 No.4, pp.453 - 468

Available online: 29 Oct 2014 *

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