Title: Development of a sustainable business model for a third sector organisation in achieving business excellence

Authors: Adekunle Sabitu Oyegoke

Addresses: School of the Built Environment, Heriot-Watt University, Edinburgh, EH14 4AS, Scotland, UK

Abstract: The aim of this study is to develop a sustainable business model for a third sector organisation (TSO) in order to be self-reliant and achieve business excellence. This study was carried out through extensive literature review, a comprehensive case study which is supplemented by analysing the case TSO's internal documents, discussions and interviews with its core staff. The study proposes a mixed business model which is driven by both social and economic values. Three strands of 'convergence business ideas' were suggested and 12 factors toolbox was developed. This study supports the need for reform in TSO's funding portfolios, government support in TSO's capacity building in order for the TSOs to be able to actualise the transformation and need for diversification and internationalisation of their existing services.

Keywords: business modelling; services internationalisation; 12 factors toolbox; third sector organisation; TSO; UK; United Kingdom; self reliance; business excellence; mixed business models; social values; economic values; convergence business ideas; funding portfolios; government support; services diversification; sustainable business models; sustainability.

DOI: 10.1504/IJBEX.2014.065506

International Journal of Business Excellence, 2014 Vol.7 No.6, pp.747 - 770

Published online: 28 Oct 2014 *

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