Title: NHS obtaining IS value via ASP strategy

Authors: Matthew W. Guah, Wendy L. Currie

Addresses: Operation Research and Information System Group, Warwick Business School, The University of Warwick, Coventry, UK. ' Operation Research and Information System Group, Warwick Business School, The University of Warwick, Coventry, UK

Abstract: Obtaining values from Information Technology (IT) is important for organisations to survive and flourish in the highly competitive economy of the 21st century. Especially when that organisation is the UK|s National Health Service (NHS), to whom a heavy investment of about £7 bn is being injected to cope with pressures exerted within a more demanding population with constantly evolving healthcare needs. Healthcare organisations that create values through IT will be the winners in the 21st century. The authors show NHS looking to obtain values from Application Service Provision (ASP) through induced uniformity of configurations across the health sector, which might strengthen the mediating position of the NHS Information Authority and how well the technology is suited to the medical practitioners|. Findings from their study (funded by EPSRC) shows the need for a more transparent implementation for the Primary Service Provision (PSP) sceptics to assess its value paradox.

Keywords: ASP value strategy; UK NHS IS strategy; primary service provision; infrastructural value; social-technical values; web services value; information technology; information systems; National Health Service; value creation; healthcare services; application service provision; e-healthcare; electronic healthcare.

DOI: 10.1504/IJSTM.2005.006542

International Journal of Services Technology and Management, 2005 Vol.6 No.1, pp.20 - 39

Published online: 21 Mar 2005 *

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