Title: Research on mobile communication systems in last-mile logistics to create an end-to-end information flow

Authors: Otto Petrovic; Michael J. Harnisch; Thomas Puchleitner

Addresses: Center for Digital Communication, University of Graz and evolaris next level GmbH, Universitiaetsstrasse 15/G3, 8010 Graz, Austria ' Center for Digital Communication, University of Graz and evolaris next level GmbH, Universitiaetsstrasse 15/G3, 8010 Graz, Austria ' Center for Digital Communication, University of Graz and evolaris next level GmbH, Universitiaetsstrasse 15/G3, 8010 Graz, Austria

Abstract: The ongoing development in last-mile logistics fuelled by the emergence of e-commerce is paralleled by an upheaval in mobile communication technology and user behaviour in communication. The application of mobile communication systems in last-mile logistics processes provides the opportunity to originate various types of business model and technological innovations in this business field. One opportunity is the implementation of an end-to-end information flow between sender, logistics provider, shipment and recipient in the last-mile delivery process. In this contribution, we focus on the creation of the knowledge basis, which is necessary to build an end-to-end information flow and subsequently, develop mobile applications which aid the last-mile logistics process.

Keywords: last-mile logistics; mobile communications; end-to-end information flow; delivery solution; e-commerce; electronic commerce; knowledge creation.

DOI: 10.1504/IJSOM.2014.065331

International Journal of Services and Operations Management, 2014 Vol.19 No.2, pp.172 - 190

Published online: 31 Oct 2014 *

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