Title: Integration of QFD and AHP with TPM: an implementation study in an automotive accessories manufacturing company

Authors: C. Sugumaran; S. Muthu; S.R. Devadasan; K. Srinivasan; N.M. Sivaram; N. Rupavathi

Addresses: Department of Mechanical Engineering, Salem College of Engineering and Technology, Salem – 636 111, India ' M.P. Nachimuthu M. Jaganathan Engineering College, Chennimalai, Erode – 638 112, India ' Department of Production Engineering, PSG College of Technology, Coimbatore – 641 004, India ' Department of Mechanical Engineering, Adhiyamaan College of Engineering, Hosur – 635 109, India ' Department of Production Engineering, PSG College of Technology, Coimbatore – 641 004, India ' Department of Electronics and Communication Engineering, Jayam College of Engineering and Technology, Dharmapuri – 636 813, India

Abstract: This paper reports a research in which integration of quality function deployment (QFD) and analytic hierarchy process (AHP) with total productive maintenance (TPM) was investigated. In order to carry out this investigation, the implementation of a technique called analytic maintenance quality function deployment (AMQFD) was studied in an automotive accessories manufacturing company. In this direction, attempts were made to implement the 14 steps of AMQFD in this company. Since the management of this company was not enthusiastic about implementing AMQFD, all the 14 steps could not be completely implemented. Yet the experiences of conducting this implementation study have revealed the high practical propensity of AMQFD technique. This paper is concluded by claiming that implementation of AMQFD will enable the companies to perform at world class manufacturing (WCM) level.

Keywords: total productive maintenance; TPM; analytical hierarchy process; AHP; quality function deployment; QFD; sensitivity analysis; firm performance; automobile industry; automotive accessories; automotive manufacturing; case study.

DOI: 10.1504/IJPQM.2014.064806

International Journal of Productivity and Quality Management, 2014 Vol.14 No.3, pp.263 - 295

Available online: 16 Sep 2014 *

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