Title: Role of CI enablers for improving the performance of manufacturing industry of Northern India

Authors: Jagdeep Singh; Harwinder Singh

Addresses: Punjab Technical University, Jalandhar-Kapurthala Highway, Kapurthala, Punjab – 144601, India ' Department of Mechanical Engineering, Guru Nanak Dev Engineering College, Ludhiana, Punjab-141006, India

Abstract: With the liberalisation and globalisation of today's economy, a lot of pressure has come on the manufacturing organisations in developing countries especially in India to perform better in the coming days. So performance of their manufacturing system processes has to be improved by using key enablers identified from literature of the continuous improvement approach. The present work has been taken up to look into the role of CI enablers and approach towards improving the performance of manufacturing industry of Northern India. CI enablers show both positive and negative potential on manufacturing performance parameters. Results indicated that customer relationship plays a significant role in improving manufacturing performance.

Keywords: continuous improvement; enablers; manufacturing industry; performance improvement; manufacturing performance; India; customer relationship.

DOI: 10.1504/IJPQM.2014.064475

International Journal of Productivity and Quality Management, 2014 Vol.14 No.2, pp.179 - 195

Received: 08 May 2021
Accepted: 12 May 2021
Published online: 26 Aug 2014 *

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