Title: Innovating as sense-making conversations: enhancing the quality of conversations to potentiate knowledge creation and the communicative-access to experts' tacit knowledge

Authors: Patrícia Cristina Nascimento Souto

Addresses: University Center of United Metropolitan Faculties (FMU), Program of Masters and Doctorate in Management, Research Program on Tacit Knowledge Creation and Communication, Sense-Making and Dialogic Practices, Liberty Avenue, 749 – Liberty, São Paulo, SP, 01503-001, Brazil

Abstract: The current conceptual article aims to deepen the understanding of the dynamical qualities of innovators-experts communicative interactions that can potentiate knowledge creation by improving the access to and communication of experts' forward-looking tacit knowledge of socio-cultural changes. It is argued that for accessing the tacit dimension of such complex knowledge and generating insightful contributions from interactions, the quality of such conversations should be permeated by sense-making-oriented practices and competences. The reasons for such enclose the conversational nature and the dynamics of face-to-face conversations for innovation of meanings processes, and their inherent complexities and specificities. As diverse research has emphasised the need of interacting with experts - the more the better - the current research centres on the qualitative nature of such interactions. The study contributes with sense-making-oriented practices and competences that can help enhancing the quality of the innovators-experts conversations, towards potentiating the access to, communication, and sense-making of the most insightful aspects of experts' tacit knowledge.

Keywords: knowledge creation; tacit knowledge; knowledge communication; sense-making; face-to-face conversations; dialogic; design-driven innovation; innovation of meanings; socio-cultural changes.

DOI: 10.1504/IJIL.2014.064363

International Journal of Innovation and Learning, 2014 Vol.16 No.2, pp.113 - 150

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 15 Aug 2014 *

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