Title: Impact of social capital and business operation mode on intellectual capital and knowledge management

Authors: Wann-Yih Wu, Hsin-Ju Tsai

Addresses: Department of Business Administration, National Cheng Kung University, No. 1 University Road, Tainan 70101, Taiwan. ' Manchester School of Management, University of Manchester Institute of Science and Technology, Manchester, UK

Abstract: Chief executives have recently identified knowledge management (KM) as a ||must do|| item for their firms. These executives have also contended that social capital is a catalyst in effectively implementing knowledge management. However, the mechanism through which social capital influences knowledge management requires further study. This study examines the influence of social capital and business operation mode on knowledge creating activities, intellectual capital (IC) and knowledge management effectiveness. After a series of interviews with experts and a questionnaire survey, this study reached the following findings: firms implementing higher levels of authority delegation and social capital tend to engage in more knowledge-creating activities and have more intellectual capital; levels of intellectual capital tend to significantly influence KM effectiveness; social capital and delegation of authority are significant moderators of the relationships between knowledge-creating activities and intellectual capital.

Keywords: social capital; intellectual capital; knowledge-creating activities; knowledge management; knowledge management effectiveness; business operation mode; authority delegation.

DOI: 10.1504/IJTM.2005.006353

International Journal of Technology Management, 2005 Vol.30 No.1/2, pp.147 - 171

Published online: 23 Feb 2005 *

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