Title: E-government portals best practices: a comprehensive survey

Authors: Abdoullah Fath-Allah; Laila Cheikhi; Rafa E. Al-Qutaish; Ali Idri

Addresses: Software Project Management Research Team, ENSIAS, Mohammed V University, Souissi, 713, Rabat, Morocco ' Software Project Management Research Team, ENSIAS, Mohammed V University, Souissi, 713, Rabat, Morocco ' Department of Software Engineering & IT, École de Technologie Supérieure, University of Québec, Montréal H3C 1K3, Canada ' Software Project Management Research Team, ENSIAS, Mohammed V University, Souissi, 713, Rabat, Morocco

Abstract: An e-government portal is a website that is offering various useful electronic services to the citizens. With the traditional government portals (offices), the services provided to the citizens need a lot of paperwork and many officers are required to conduct such services, and also the citizens need to be present personally, which means they have to leave their jobs for many hours. Thus, making these services as electronic ones through the web will result in great savings for governmental entities and citizens. This paper exploring the e-government portal's best practices collected from research and industry. Although these best practices exist in the literature, they are not classified or grouped in a logical way. In addition, this paper aims to provide a structured overview of these best practices according to three categories of best practices (i.e., back-end, front-end, and external).

Keywords: e-government; e-portals; best practice; standards; front-end; back-end; web design; web content; electronic government; government portals; government services; e-services; electronic services; government websites.

DOI: 10.1504/EG.2014.063316

Electronic Government, an International Journal, 2014 Vol.11 No.1/2, pp.101 - 132

Received: 04 Mar 2014
Accepted: 30 Apr 2014

Published online: 10 Jul 2014 *

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