Title: Quality of working life in the banking sector: an experimental analysis conducted in Brazil

Authors: Mara Regina Dos Santos Barcelos; André Luís Policani Freitas

Addresses: State University of North Fluminense, Production Engineering Laboratory, Av. Alberto Lamego, 2000, Parque Califórnia, Campos dos Goytacazes/RJ, Brazil ' State University of North Fluminense, Production Engineering Laboratory, Av. Alberto Lamego, 2000, Parque Califórnia, Campos dos Goytacazes/RJ, Brazil

Abstract: The present study presents an experimental analysis of the quality of working life (QWL) in the banking sector, which was implemented in a municipality of the state of Rio de Janeiro, Brazil. A hybrid QWL evaluation model was used based on existing models and studies in the literature, incorporating current characteristics of the banking industry. The data analysis indicated that the model was valid and reliable. Cronbach's α was used to measure the model reliability; quartile analysis was used to determine the most critical issues; and the distribution frequency was used to describe the respondents' profiles.

Keywords: quality of working life; QWL; banking sector; reliability; Brazil; business innovation; business research.

DOI: 10.1504/IJBIR.2014.063065

International Journal of Business Innovation and Research, 2014 Vol.8 No.4, pp.353 - 372

Published online: 25 Jul 2014 *

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