Authors: Behrouz Zarei; Fatemeh Saghafi; Leila Zarrin; Amir Hossein Ghapanchi
Addresses: Entrepreneurship Faculty, University of Tehran, North of Karger, 16 St., Tehran, Iran ' Faculty of New Science and Technology, University of Tehran, North of Kargar, P.O. Box:14391-1561, Tehran, Iran ' Department of Management Ghorveh Branch, Islamic Azad University, Seyed Jamaloddin St, Janbazan Sq., Ghorveh, Iran ' School of Information and Communication Technology, Griffith University Gold Coast, Queensland, 4222, Australia; Institute for Integrated and Intelligent Systems, Gold Coast, Queensland, 4222, Australia
Abstract: Stakeholder involvement in e-government projects is a critical success factor in creating e-government. Technology-based natures of e-government and current technological changes have brought about a change in the needs of stakeholders. The capability approach emphasises the potential effects of stakeholders on improvement of development programmes. This issue has received little attention from e-government researchers. The purpose of this article is to investigate the effects of e-government implementation on the capabilities and functions of government employees. In this paper, first, the main capabilities are recognised and classified. Then the functions that are created as the consequences of these capabilities are identified. Next, a model is formed and analysed using statistical analysis. The results showed that achievement of electronic government can affect 13 capabilities in the government employees. Furthermore, the results demonstrated that the most important influential factors on e-governing are, respectively, better exploiting the environment, the ability to produce goods and render public electronic services, the ability to establish efficient institutions in the information society, the ability to render services with electronic quality, and the ability to learn through e-learning.
Keywords: e-government; capability approach; stakeholder capabilities; stakeholder functions; electronic government; capability modelling; government employees; stakeholder involvement.
International Journal of Business Information Systems, 2014 Vol.16 No.2, pp.154 - 176
Published online: 25 Jul 2014 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article