Authors: Angel Martinez Sanchez, Manuela Perez Perez
Addresses: Departamento de Economia y Direccion de Empresas, Centro Politecnico Superior, Maria de Luna, 3, Zaragoza 50018, Spain. ' Departamento de Economia y Direccion de Empresas, Centro Politecnico Superior, Maria de Luna, 3, Zaragoza 50018, Spain
Abstract: This paper develops a framework model of lean indicators to assess the changes towards leanness in services. The paper also reports the results of a survey of services located in the Spanish region of Aragon, to identify the use of these lean indicators as well as some of their driving factors.
Keywords: lean operations; services; company size; Spain; lean indicators; lean services; operations management; lean production.
International Journal of Services Technology and Management, 2004 Vol.5 No.5/6, pp.465 - 478
Available online: 13 Feb 2005 *Full-text access for editors Access for subscribers Purchase this article Comment on this article