Title: The use of lean indicators for operations management in services

Authors: Angel Martinez Sanchez, Manuela Perez Perez

Addresses: Departamento de Economia y Direccion de Empresas, Centro Politecnico Superior, Maria de Luna, 3, Zaragoza 50018, Spain. ' Departamento de Economia y Direccion de Empresas, Centro Politecnico Superior, Maria de Luna, 3, Zaragoza 50018, Spain

Abstract: This paper develops a framework model of lean indicators to assess the changes towards leanness in services. The paper also reports the results of a survey of services located in the Spanish region of Aragon, to identify the use of these lean indicators as well as some of their driving factors.

Keywords: lean operations; services; company size; Spain; lean indicators; lean services; operations management; lean production.

DOI: 10.1504/IJSTM.2004.006278

International Journal of Services Technology and Management, 2004 Vol.5 No.5/6, pp.465 - 478

Available online: 13 Feb 2005 *

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