The use of lean indicators for operations management in services
by Angel Martinez Sanchez, Manuela Perez Perez
International Journal of Services Technology and Management (IJSTM), Vol. 5, No. 5/6, 2004

Abstract: This paper develops a framework model of lean indicators to assess the changes towards leanness in services. The paper also reports the results of a survey of services located in the Spanish region of Aragon, to identify the use of these lean indicators as well as some of their driving factors.

Online publication date: Sun, 13-Feb-2005

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