Authors: Varun Grover; Rajiv Sabherwal; Roopa Raman; Rahul A. Gokhale
Addresses: Department of Management, Clemson University, 101 Sirrine Hall, Clemson, SC 29634-1305, USA ' Sam M. Walton College of Business, University of Arkansas Fayetteville, Business Building 204A, AR 72701, USA ' Department of Management, Clemson University, 101 Sirrine Hall, Clemson, SC 29634-1305, USA ' Department of Management, Clemson University, 101 Sirrine Hall, Clemson, SC 29634-1305, USA
Abstract: Despite the increasing importance and pervasiveness of information systems, many of them fail to gain traction. We contend that information politics is a major cause of these failures and must be counteracted and managed. We focus on uncovering and delineating the covert political strategies that are often employed against information systems projects and the counterstrategies that are found to be most effective against them. We collect narrative descriptions of politics encountered in 141 information systems projects. Through an iterative analysis of the data, we profile five types of political behaviours: pretending, toddling, hostage taking, stickling, and masterminding, based on how the players choose to exhibit resistance. Political manoeuvring through each behaviour is illustrated. We then describe counterstrategies through which different political behaviours can be managed during the project as well as planned for ex ante. The article serves as a reality check for appreciating the role of information politics and applying pragmatic but simple ways in which IS projects could be kept on course.
Keywords: information politics; systems development management; system implementation management; implementation failure; information systems projects; political narratives; political behaviours.
International Journal of Information Systems and Management, 2014 Vol.1 No.1/2, pp.3 - 36
Received: 08 May 2021
Accepted: 12 May 2021
Published online: 03 Jun 2014 *