Authors: Boon Toh Low, Chun Hung Cheng, Jaideep Motwani, Manu S. Madan
Addresses: Department of Systems Engineering and Engineering Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong. ' Department of Systems Engineering and Engineering Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong. ' Department of Management, Grand Valley State University, Grand Rapids, MI 49504, USA. ' Department of Management, The University of Wisconsin-Whitewater, Whitewater, WI 53190, USA
Abstract: This paper examines the importance of expert systems in the service industry. In particular, the application of expert systems in the tourism industry is investigated. A comprehensive survey is presented to highlight the need for expert systems in the tourism industry. A detailed discussion of the development and implementation of ANESTA, an expert system for tourist advisory, is presented. Finally, directions for future research are suggested.
Keywords: expert systems; service industry; tourism industry; tourist advice; tourist advisory services.
International Journal of Computer Applications in Technology, 1997 Vol.10 No.5/6, pp.289 - 299
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