Title: TOC-based TQM implementation: a case study of automotive supplier

Authors: Shradha Gupta; Monica Sharma

Addresses: Department of Management Studies, Malaviya National Institute of Technology, Jaipur 302017, Rajasthan, India ' Department of Management Studies, Malaviya National Institute of Technology, Jaipur 302017, Rajasthan, India

Abstract: Customer satisfaction is the buzzword in today's globalised and technology savvy era. The quality management system of the organisation plays a fundamental role in producing goods and services that meet not only stated needs but also the implied needs of the customer. The organisations have adopted multitude of quality tools, such as Total Quality Management (TQM), lean manufacturing and six sigma, in their endeavour to satisfy the customer and their own growth and success. The process of continuous improvement has become a part of the organisational culture for various organisations. Theory of constraints-based TQM seeks to develop and propagate such a culture. In this paper, a case study of automotive supplier has been discussed and solution is identified using TOC tools for TQM implementation problem. This method provides the systems and practices for better TQM implementation and achieving continuous improvement in all spheres of the organisation.

Keywords: TOC; theory of constraints; TQM implementation; total quality management; continuous improvement; automotive suppliers; quality management; case study; automobile industry; organisational culture.

DOI: 10.1504/IJIIM.2013.059975

International Journal of Intercultural Information Management, 2013 Vol.3 No.4, pp.344 - 359

Received: 01 Aug 2013
Accepted: 25 Feb 2014
Published online: 22 Mar 2014 *

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