Authors: Emad A. Abu-Shanab; Zakaria Saleh
Addresses: College of Information Technology and Computer Sciences, Management Information Systems Department, Yarmouk University, Irbid, 21163, Jordan ' American Intercontinental University, Schaumburg, IL 60173, USA
Abstract: Research in the area of information systems performance indicates contradictory results with respect to the value and gains of enterprise resource planning systems (ERP systems). Performance of information systems is measured in three main categories: efficiency, effectiveness and quality. This paper explores the value of ERP systems in the business environment and uses an empirical test to support the findings of this research. Six major predictors of the satisfaction level of managers using ERP systems are: perceived usefulness, perceived ease of use, financial improvements, operational improvements, quality of system, and quality of information. While all variables were significantly associated with satisfaction except financial improvements, results indicated a dominance of operational improvements and quality of information in influencing the satisfaction level when regressed together. Conclusions and future work are stated at the end.
Keywords: enterprise resource planning; ERP systems; manager satisfaction; operational improvement; information quality; perceived usefulness; perceived ease of use; system quality; financial improvement; Jordan; information systems performance; system efficiency; system effectiveness.
International Journal of Business Information Systems, 2014 Vol.15 No.2, pp.244 - 260
Published online: 11 Feb 2014 *Full-text access for editors Access for subscribers Purchase this article Comment on this article