Title: A light modelling framework for e-government service workflows

Authors: Giannis Verginadis, Gregoris Mentzas

Addresses: Institute of Communication and Computer Systems, National Technical University of Athens, 9, Iroon Polytechniou Str., Athens, Greece. ' Institute of Communication and Computer Systems, National Technical University of Athens, 9, Iroon Polytechniou Str., Athens, Greece

Abstract: Businesses face significant obstacles during their interaction with public administrations and governments, having to cope with bureaucracy and ambiguous procedures, a fact that makes e-government a necessity today. Inherent complexity of the e-government application domain is also reflected in the workflows of e-government service provision. This paper reports on how some real examples of e-government service workflows were modelled in a simple and structured fashion by recognising and re-using recurring segments. At the same time, we present our course of work which can be used as a light framework for refining workflows, identifying, building and binding workflow blocks that are reusable and render the workflow modelling easier, faster and less prone to errors. Such an approach, drawing from current workflow modelling trends, presents important potential to facilitate e-government workflow modelling by enabling systematic and rapid design of new service workflows.

Keywords: e-government; service workflows; workflow blocks; framework; reusing workflows; electronic government; workflow modelling.

DOI: 10.1504/EG.2004.005919

Electronic Government, an International Journal, 2004 Vol.1 No.4, pp.420 - 438

Published online: 27 Dec 2004 *

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