Title: Investigating the total quality elements based on Deming management model in oil industry in Libya - an empirical study

Authors: Redha M. Elhuni; M. Munir Ahmad

Addresses: Libyan Petroleum Institute, P.O. Box 6431, km 7 Gergarish Road, Tripoli, Libya ' School of Science and Engineering, Teesside University, Middlesbrough, TS1 3BA, UK

Abstract: The study investigates the total quality management dimensions, based on Deming management model in oil and gas sector in Libya. A questionnaire, semi structured interview and an open interview were used to collect data from random sample of 42 quality-related managers from the Libyan oil and gas sector. Regression analysis indicated that these organisations implement total quality management practices. The findings suggest that an integrated approach is required to implement the total quality management practices in order to realise strategic quality objectives. The study extends the applicability of the Deming management model to a new industry and country. Collectively, the results of the research provide more understanding of issues relating to quality management in developing countries and a framework for enhancing organisational effectiveness.

Keywords: total quality management; TQM; Libya; oil and gas industry; Deming management model; organisational effectiveness.

DOI: 10.1504/IJPQM.2014.059171

International Journal of Productivity and Quality Management, 2014 Vol.13 No.2, pp.142 - 156

Published online: 17 May 2014 *

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